Orders placed Monday – Friday are shipped same day or within one business day. Forms of payment accepted are Visa/MC Amex and Paypal. Checks and Money Orders are accepted but must clear prior to delivery. Returns are accepted within 7 days of delivery for refund or store credit. Customer is responsible for all shipping charges to and from customer on returns. If a product is damaged in shipping via Fedex… said product will be replaced by Western Safe Company. If a product is damaged via freight shipping … customer must REFUSE the shipment in order to have a replacement unit sent. Signing for a damaged shipment transfers responsibility of the damage to the buyer.